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商品編號： 9-681-061 出版日期： 1980/12/01 作者姓名： Maister, David H.;Doyle, Shauna;Pigneri, Rocco 商品類別： Service management 商品規格： 13p 再版日期： 2006/06/16 地域： Massachusetts 產業： Health care services;Hospitals 個案年度： 1980 - 1980
商品敘述：
The walk-in clinic for general outpatient care at a major university experiences complaints about excessive waiting times. The system is changed to provide for initial screening of arriving patients in order to route them to appropriate health care providers. The administrator of the clinic must appraise the new system and decide what further changes to make.
涵蓋領域：
Operating systems;Organizational change;Operations & processes
相關資料：
Case Teaching Note, (5-681-079), 28p, by David H. Maister;Spreadsheet Supplement, (XLS286), 0p, by David H. Maister, Shauna Doyle, Rocco Pigneri
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